About Route

Route is a post-purchase platform that helps ecommerce brands turn shipping into a revenue and retention channel. The company offers package protection, real-time tracking, and branded order-tracking experiences that keep customers informed from checkout through delivery.
By embedding Route on their storefronts, merchants can give shoppers one-click protection against loss, theft, or damage, reduce support tickets, and boost customer confidence. Route also provides a visual tracking app, detailed shipment analytics, and tools for managing claims and returns. Together, these capabilities improve customer satisfaction, recover revenue that would otherwise be lost, and create a more transparent buying journey for brands worldwide.