OpenAI and software company ServiceNow are working together to bring ChatGPT to enterprise workflows. This multi-year agreement allows ServiceNow to incorporate OpenAI models like GPT‑5.2 into its platforms, helping customers more easily take control of their tasks and workflows.
“Together, Service and OpenAI are building the future of AI experiences: deploying AI that takes end-to-end action in complex enterprise environments—not sandboxes. As companies shift experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together to deliver faster, better outcomes,” said Amit Zavery, the president, chief operating officer, and chief product officer of ServiceNow.
ServiceNow + @OpenAI: We're co-innovating to deepen and accelerate enterprise AI outcomes for our customers around the globe.
— ServiceNow News (@ServiceNowNews) January 20, 2026
Together, we're delivering:
❇️ OpenAI's frontier model capabilities, including GPT-5.2
❇️ Custom ServiceNow AI solutions
❇️ Faster deployment at scale—no… pic.twitter.com/ucHTSnVNFO
How Will This Deal Benefit Enterprise Customers?
This agreement makes ChatGPT a preferred intelligence capability for ServiceNow’s enterprises, which run over 80 billion workflows yearly. With access to AI agents, ServiceNow customers can use AI to help with small tasks, allowing employees to spend more time focusing on important parts of projects.
Here are some of ServiceNow’s workflows that will benefit from OpenAI:
- AI Assistance – Lets employees ask questions and get accurate, actionable answers using real enterprise data.
- Summarization and Content Generation – Helps teams resolve issues faster when tackling incidents, cases, knowledge articles, and service interactions.
- Developer and Admin Tools – Offers workflows, logic, and automation so people can build and update processes faster.
- Intelligent Search and Discovery – Gathers relevant information from enterprise systems so it’s ready when it’s needed.
Since GPT‑5.2 is built right into ServiceNow’s AI platform, requests are quickly acted on. The AI has access to enterprise data while following permissions so companies can use convenient tools while keeping their information secure.
The Future of OpenAI and ServiceNow
OpenAI and ServiceNow will be working together for several years, giving them lots of time to expand and grow. The two companies plan to create more natural, multimodal experiences, making interactions with AI seamless while talking, typing, and using images.
ServiceNow is sharing OpenAI’s work with some of the largest enterprises in the world, including Walmart, Target, PayPal, Accenture, and Intuit. Together, ServiceNow and OpenAI will keep finding new ways for AI technology to benefit these major businesses.
Taking Advantage of AI
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